THE MARK OF EMBROIDERED EXCELLENCE

About Zone West Enterprises Ltd.

🍁 Serving Canada & The USA

While we are based in Maple Ridge, BC, our reach is national. We ship flat-rate via Canada Post to clients across North America.

🎨 In-House Design Team

If you have an idea but no design yet, our in-house graphic designers work directly with you to ensure the final product matches your vision.

⏱️ Reliable Turnaround

We understand deadlines. Our standard fulfillment time is 2–4 weeks, ensuring you get your custom orders when you need them.

CREATING IDENTITY THROUGH QUALITY SINCE 1997

Our History

At Zone West Enterprises Ltd., we believe that a crest is more than just a product: it is a symbol of belonging. For over 20 years, we have been a trusted partner for organizations that value precision, durability, and identity.

We have carved out a unique space in the industry by staying true to a simple principle: Quality is our #1 value. We are very particular with our products because we know our clients—from Scout leaders to Fire Chiefs—expect nothing less than perfection.

From Niche Experts to National Suppliers

Zone West has been in business since 1997. What started as a focused effort to serve a specific niche has grown into a versatile operation serving clients across Canada and the USA.

As we continue to grow, we are constantly improving our customer experience. At the end of 2025 we merged our well-known Just Neckers brand directly into the new fully e-commerce Zone West website, bringing our specialized neckers and badges under the same roof as our core custom crests and embroidery. This allows for a seamless shopping experience for all our scouting and guiding clients.

Alongside our main site, we continue to operate Fahrenheit Uniforms as a dedicated division specializing in station wear for Fire Departments.

With a team that includes in-house graphic artists, we don’t just manufacture products; we ensure your design is artfully prepared for production, whether it’s a single patch or a full uniform run.

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What methods of payment do you take?

We accept cheques, VISA and MasterCard.
For online orders, we accept VISA and MasterCard.

How long have you been in business?
We have been in business for over 20 years.
What is your return or cancellation policy?
Most orders are custom. Unless the product has a defect, we cannot accept returns for custom orders. Cancellations are accepted no later than 48 hours after the order is confirmed. A cancellation charge may apply. See our shipping & returns policy for more information.
Do you keep a record of previous orders?
All orders are kept in our data systems. Please contact us with details and we will be happy to assist you.
If I'm not satisfied with my order, what can you do for me?
If you are not happy with the order that you receive, please contact us. We stand behind our product 100%. We will make it right!
How large should the file be that I send?
Please try to keep your file within 300 – 600 dpi and life sized. Unless instructed, we do not need the image to be larger than the size you expect the end product to be.
How is the product shipped?
We typically use Canada Post. If you need a different method of shipping, please let us know. Using another shipping method will reflect the original quoted shipping costs. Rush orders are sent via Fedex. To insure fast service, shipments should be sent to a work address. Home addresses are not safe and not recommended unless someone will be home. See our shipping & returns policy for more information.
I have a complaint, who can I talk to?
We do our best to assist our customers. Feel free to call and talk to the artist that handled your order, or email zonewest@zonewest.net and talk directly to the manager.
What is your motto?
The Mark of Embroidered Excellence!
What is your company mission statement?
Our Mission is to provide customers with artistic, innovative and exceptional quality products at the best price.
We have been in business for 20 years supplying individuals, groups and companies all over the world with top quality crests, neckers, labels and embroidered apparel. Establishing and maintaining respectful and productive relationships with our client is paramount.
Can I pick up the order?
You are welcome to pick up your order at our office:
#104 – 20145 Stewart Crescent, Maple Ridge, BC.
Please keep in mind the office hours: Mon-Fri 8am-5:30pm.
Do you ship anywhere?
We ship internationally to customers all over the world. Shipping costs will depend on the method and location of the shipment. Please contact us for specifics, or see our shipping & returns policy for more information.
Do you offer gift cards?
Not at this point in time. Please check back in the future, or follow us on Facebook or Twitter.
Do you have a catalogue or a price chart?
We have an extensive online catalogue of garments. If you don’t see what you are looking for, contact us and we might have other sources not available on the Internet.
Each and every order is custom, making it difficult to offer price charts. Please contact us with details and we will send you a quote.
Why are some products available on the Canadian site but not American site, and vice versa?
Currently we have licensing restrictions that allow only certain items to be distributed within certain jurisdictions. We are working on expanding this soon. Please check back periodically give us a call, or follow us on Facebook or Twitter.
Do you have a privacy policy?
Yes! See our privacy policy here.